BriteCore RFI

System Administration and Maintenance

BriteCore balances the best of modern technology with the expandability needed to support future insurance and technology advancements. We offer a wide range of setup and configuration options directly from within the BriteCore user interface so carriers can make modifications to their systems quickly without the need for custom programming.

Questionnaire

  1. What tools are available for modifying or configuring both current and new lines of business?

    BriteCore's lines module is fully editable. Admin-level users are able to build and edit coverages, endorsements, underwriting rules, rates, and forms from the ground up through a simple point and click interface. The Lines Module is fully versioned by date, allowing you to update rates and forms in advance and review prior Lines configurations. During implementation, carriers work with our Content Analysts to set up and test lines of business, rates, rules, questions, and forms. However, these can be updated at any time by our staff or by your power users.

    Click here for more information regarding BriteCore's Lines, Rules, Rating, Forms, and Printing.

  2. What tools are available for configuring the system in order to support specific business rules?

    BriteCore supports business rules through two primary methods. First, we have built an extensive settings module that allows carriers to configure a wide range of workflow and business processes. Most processes and control flows are managed through the Settings Module.

    Second, BriteCore is equipped with an advanced Underwriting Rules module that allows admin-level users to enforce underwriting guidelines based on user inputs during the quoting and application process. Underwriting Rules can also be triggered by automatic lookup information such as property location or loss history. Once triggered, a rule can automatically change the availability of coverage options by enforcing hard stops or limiting binding authority.

    Our Project Coordinator and Content Analysts will help you set up business rules and underwriting enforcements during the implementation process. Once defined, these items can be updated easily by our staff or by your power users at any point in the future. 

  3. Describe the skill levels required to use BriteCore. What should business users be expected to do?

    Business users need to possess all necessary communication and computer skills required to utilize the BriteCore application and community tools for the purpose of performing all daily operations needed to manage the business and service aspects of your company. Tasks associated with using these applications are grouped into the following categories:

    • Project Analysis
    • Project Management
    • Training
    • Troubleshooting
    • Problem Solving
    • Community Collaboration
    • System Administration and Configuration
    • Policy Lifecycle and Issuance
    • Billing and Payment Processing
    • Underwriting
    • Claims
    • Reporting

  4. What design features does the solution incorporate to support ease of use and maintenance?

    In regards to software and release maintenance, BriteCore utilizes continuous delivery to deliver ongoing value seamlessly for carriers. Carries are responsible for prioritizing new features, so the entire community is aware of upcoming changes. If you have particular concerns with an upcoming enhancement, we can easily spin up a test site with your live data and the new feature applied for manual testing. Prior to release, we run the everything through a gauntlet of over 18,000 automated regression tests to ensure that we do not break existing functionality. Any new feature that could potentially impact current business processes or workflows is released with a opt-in setting defaulted to the previous functionality. This enables clients to utilize the feature at the time of their choosing in the future.

    In regards to convenience tools within the system itself, there are thousands of features designed to support ease of maintenance. However, a quick sampling includes: attractive and intuitive interface, automated nightly processing, automatic printing, integrated document management and indexing, processing review queues, system alerts and notifications, web-based architecture for broad access, formula based rate increases, copy utilities within the lines module, database sanity checks, broad settings for flexibility, industry-leading documentation, version control of both lines and policies, archive instead of delete, hourly backups, drag and drop reporting, and self healing auto-scale clusters.