Great Bay turned to BriteCore, leveraging its modern user interface, flexible integrations, and powerful data management to enable their insurance operations and establish the foundation for rapid growth.

‍Challenges of a New Insurance Start-Up

Navigating a competitive insurance market as a start-up, Great Bay faced the challenge of delivering efficient, reliable service to agents and policyholders at scale. With rising customer expectations and a need for streamlined workflows, Great Bay knew that a modern policy administration system (PAS) would be essential in supporting their growth and efficiency objectives. They needed a core insurance platform that was:

• Comprehensive: To manage underwriting, billing, claims, and reporting seamlessly
• Scalable and cost-effective: Allowing them to grow without significant overhead
• Intuitive and flexible: To streamline underwriting and agent tasks while enhancing client service

Great Bay’s entrepreneurial roots and modern requirements made many legacy core systems an impractical option. After an extensive evaluation process, Great Bay selected BriteCore’s all-in-one core insurance platform as the ideal fit for their ambitious growth journey.

Selecting a Modern Core Platform in BriteCore

CEO Tim Byrne required a robust, flexible policy administration system to guide Great Bay’s start-up phase and support their long-term growth. BriteCore’s modular, cloud-native design offered the right balance of functionality, ease of use, and scalability, allowing Great Bay to execute its business plan while scaling up its business. The BriteCore Platform’s robust, yet flexible, architecture also provided a seamless remote work experience—critical for adapting to challenges like the pandemic, which saw Great Bay shift to work-from-home without any operational disruption.

Achieving Immediate Success

Since building their insurance operations around BriteCore, Great Bay has achieved remarkable success across multiple areas spanning agent satisfaction, operational resilience, and data-driven growth.

1. Rapid Business Growth

Within just a few years, Great Bay grew its business from a plucky startup with a passion for excellence to over $60 million in Direct Written Premium (DWP). This business milestone was made possible by BriteCore’s flexible quoting and claims processes, allowing Great Bay to efficiently manage policies, adjust program offerings, and respond to market demands quickly.

2. Business Continuity in the Face of Unexpected Challenges

BriteCore’s cloud-based platform allowed Great Bay’s team to work remotely during the pandemic with minimal disruption. This platform flexibility enabled Great Bay to navigate unexpected challenges and manage their complex insurance operations while easily supporting agents and policyholders through multiple digital channels.

3. Risk Management through Data Access

Managing risk effectively is critical for any growing insurer, and BriteCore’s extensible platform allowed Great Bay to easily integrate with various insurance vendors and third-party data sources to improve underwriting and claims processes. A small sample of these vendors include:

• MassPrinting: Streamlined document output management with disaster recovery benefits.
• HazardHub: Provided essential customer and property data for risk evaluation.
• InsVista: Managed mortgagee documentation electronically, reducing costs by 50%.

These vendor integrations with the BriteCore Platform not only optimize insurance operations but also enhance customer and agent experiences by automating multiple complex processes.

Testimonial: A Platform for Growth & Success

Tim Byrne, President and CEO of Great Bay, shared his satisfaction with BriteCore’s role in their business success: “BriteCore’s expansive functionality allowed us to accomplish an incredible amount during the early formative years of our business. We’re very grateful for the opportunity to thrive in our community as an insurance provider recognized for delivering high-quality insurance products and tailored customer service to clients.”